After Hours Assistance
Business hours: Mon-Fri 5PM to 9PM, Sat-Sun 10AM to 4PM (PST)
NOTE: Agents in this office are available in the evenings and on weekends to accommodate working clients. For the quickest response during daytime hours, please email mwilson@cruiseplanners.com
Additional client services:
- Pre-booking/pre-registration help
- Travel visa attainment
- Emergency help while abroad
- Document delivery
We like to say that we provide travel help from departure to arrival!
NO COST TRAVEL HELP
It may come as a surprise to most people, but our agency does not charge any fees for our services (with the exception being full itinerary planning). Our commission comes directly from the company you book through, be it a cruiseline or a tour company or vacation group. We also receive minimal commissions for clients who purchase travel insurance and other separate excursions.
Additionally, we are confident in saying that we have the best rates available 99.9% of the time. As a preferred member with all the major cruiselines, tour companies and various other travel groups, we are guaranteed their best fares, and that's what we offer to our clients. Online travel sites have these same relationships, so if you find a price elsewhere, we probably have that price, too! And if not, we're willing to match that rate just to earn your business.
Our agency is not about nickel-and-diming clients just to make a few extra bucks. As fellow travelers, we genuinely love the travel and tourism industry, and we're here to help our clients with any and all needs. We aim to make your travel experience the best it can be!
The bottom line: If you book a trip with us, you only pay for the cost of your trip. No mark-ups, no hidden fees!
